Reputation & Review Management

What the work covers

• Review generation — A compliant process for asking satisfied customers at the moment they are most likely to say yes.
• Response writing — Replies drafted for your approval, including the difficult ones, where tone decides whether a review helps or hurts.
• Monitoring and alerts — Google, Facebook and industry sites watched so nothing sits unanswered.
• Listing accuracy — Hours, address and holiday closures correct everywhere they appear.
• Reporting — Rating trend, review volume and response rate, monthly.

How we actually run it

The order matters. Each step below has to be finished before the next one is worth doing.

Mistakes we fix most often

These come up in almost every account we take over. None of them need a bigger budget to correct.

• Only asking unhappy customers by accident — the ones who complain always find the form
• Review gating, which breaks platform policy
• Defensive replies to negative reviews, read by every future customer
• Asking weeks later when the goodwill has gone
• Ignoring platforms outside Google that your category actually uses

How we measure whether it is working

These are the numbers on your monthly report for this service — and the reason each one is there.

Typical timeline

Tools we work in

• Google Business Profile
• Review request platforms
• Alert monitoring
• Manual response drafting

Accounts are set up in your business name wherever the platform allows it, and you keep administrator access throughout.

Questions we get about reputation

01.Can you remove a bad review?

Only if it breaks platform policy. A genuine unhappy customer cannot be removed, but a good public reply changes how the next reader reads it.

02.Is it against the rules to ask?

Asking is fine. Offering anything of value in exchange is not.